Shipping and Delivery
HOW CAN I TRACK MY ORDER?
- You can Click Here for your tracking info! This will be the quickest way to check your tracking.
WHAT ARE THE SHIPPING TIMES?
- We take pride in our fast and reliable shipping! We always try and ship within 24-48 hours of placing your order, and we'll always notify you as soon as your product ships.
Occasionally we will ship items to you directly from our supplier. In these cases, orders usually take 7-10 business days to begin shipping. Once your order ships, tracking information will be updated.
I CAN ONLY SHIP TO MY BILLING ADDRESS. WHY IS THAT?
In short, we're doing our best to nip fraudulent activity in the bud. By only allowing our customers to ship to their billing address, it ensures that a stranger cannot make a purchase using stolen credit card information and send it to their address.
WHAT ARE MY SHIPPING OPTIONS?
- We provide forever free shipping using UPS, UPS-MI, USPS, and Fedex. Although we can't allow you to choose your own shipping provider, we can promise you that we will get it to you safely.
DO YOU SHIP OUTSIDE OF THE UNITED STATE?
- Yes! Unfortunately, at this time we cannot ship every item internationally or to PO, FPO, APO, AE boxes or addresses in Hawaii, Alaska, or Puerto Rico, but we hope we will be able to amend this sometime in the future. Exclusions may apply.
CAN I COMBINE SHIPPING ON MULTIPLE OF THE SAME ITEM?
- Because our deals do not always ship out at the same time, we cannot allow combined shipping. But hey, at least it's free!
SHIPPING IS FREE WORLDWIDE
We have three different fulfillment centers in the United States, Canada, and China. After your order is complete, it takes us 1-2 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order from our main fulfillment center in China where we stock a large quantity and style of the products. We use SFexpress, China Post, USPS, UPS or Fedex to ship our order based on your location and available inventory.
Our delivery will take 5-15 days; However please expect 6-9 weeks of delivery (Due to the COVID-19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.
Lost or stolen package
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.